Writing Content For Your Contact Page

Crafting an effective Contact Us page is crucial for engaging with your website visitors and creating meaningful connections with your audience.

In this guide, we will walk you through the essential elements to include on your Contact Us page, ensuring that it effectively communicates your willingness to assist and support your visitors. We will provide you with insights on what kind of information to include, tips for writing engaging content, and suggestions to enhance the user experience.


Please see below a list of possible sections for a contact page.


The Heading/Introduction section of your contact us/me or simply contact page is the first thing visitors will see when they land on the page. It should be a concise and welcoming statement that encourages users to reach out and engage with your business. The purpose of this section is to convey a sense of approachability, let visitors know that their feedback is important, and provide them with a positive impression of your company.

Contact Information

Provide some contact information, for example:

  • Company Name
  • Physical Address
  • Phone Numbers
  • Email Address

If there are specific departments or individuals to contact within your organisation, provide their contact details or direct links.

Contact Form

A contact form where users can enter their name, email address, subject, and message. You can include additional fields as per your requirements, such as phone number or company name.

Provide an estimate of how long it typically takes to respond to inquiries or messages.

Opening Hours

Mention the days and timings when your office is open for business.

If your business operates 24/7, you can state that as well.

Social Media Links

Provide links to your company’s social media profiles, such as Facebook, Twitter, LinkedIn, Instagram, etc.

Map and/or Directions

Embed a Google Maps widget or provide directions to your physical location, especially if you have a brick-and-mortar store.

Customer Support

If you offer customer support, mention the various channels available, such as phone, email, or live chat.

Call To Action (CTA)

Encourage visitors to take a specific action, such as signing up for a newsletter, requesting a demo, or following you on social media.